Terms & Conditions

The following are the Terms and Conditions of (henceforth referred to as "the company"). Please read them carefully.

Introduction

• Best Meet and Greet Heathrow works with independent meet and greet parking operators to provide excellent airport parking offers on Heathrow Airport.
• Best Meet and Greet Heathrow acts as a booking agent and therefore responsibility and liability for all vehicles lie with the parking service provider. Please refer to service provider’s full terms at bottom of the page.
• Best Meet and Greet Heathrow aims to facilitate hassle free airport parking experience for its customers. We have set out everything you need to know below and on our website , so there are no surprises and you can understand service(s) been offered before purchasing.
• By using our website and when you make a booking, you accept these terms and conditions in full accordingly.
• These terms and conditions are governed by English law and apply from when we provide you with a booking reference, either by phone or on the website.
• If certain terms are deemed unenforceable, this should not render the entire contract unenforceable i.e. The terms are severable
• Website reserve the right to change these Terms, but once you have made a booking the Terms which apply are those which were on the Website at the time of booking
• If you have any queries or need to get in touch for any reason prior to purchasing, email us at info@bestmeetandgreetheathrow.co.uk and we’ll get back to you. You can also call us from 09:00 – 17:30 Mon-Fri excluding bank holidays

Bookings and Services

• When you make a booking, you are deemed to have also read and accepted the relevant Service Provider’s Terms and Conditions. Although Best Meet and Greet Heathrow assists you in making a booking, your service delivery contract will be with service provider. As such you will be subject to their Terms and Conditions which may contain exemption clauses and limit each company's liability. Full details of these are available from the service provider.
• A customer's booking is deemed to be complete once a confirmation email has been sent. If for any reason your booking confirmation has not been received you must contact us immediately to avoid any no show / cancellation charges
• The Parking Period is deemed to have started when the customer hands over the vehicle keys to the representative.
• The Parking Period is deemed to have ended when the vehicle keys are returned to the customer by the representative.
• All bookings are subject to availability. Best Meet and Greet Heathrow reserves the right not to accept or fulfill a booking. A booking is not a guaranteed place and Best Meet and Greet Heathrow may cancel a booking if the service provider advises that it is unable to fulfil a booking. In these circumstances, a refund will be given but Best Meet and Greet Heathrow accepts no liability for any consequential loss or losses arising.
• The collection, storage and delivery of a customer's vehicle is the responsibility of the authorised company TERMINALS PARKING LTD. Any claims for damages to a customer’s vehicle or for any deficiencies in the service provided must be made to TERMINALS PARKING LTD
• Service Providers don’t normally allow use of Dash Cam or Trackers while vehicle is in their care due to insurance and security purposes. If your vehicle is fitted with such device then you must check with Service Provider before making a booking. Failure to alert service provider may result in service provider refusing service or switching these devices off.
• Service Providers may have multiple compounds and not all compounds will have same or full security measures. Service provider may move vehicles to their different compounds for their operational and security purposes especially during busy period

Payments and Cancellations

• If a customer wishes to cancel or amend a booking, Best Meet and Greet Heathrow must be notified in writing by email.
• A customer may cancel or amend a booking up to 48 hours before the commencement of the service (booking start date and time). A full refund of the parking fee (less £15.00 administration costs) will be made.
• If a customer cancels a booking within 48 hours of the commencement of service, no parking fee will be refunded.
• Bookings with Cancellation Cover can be cancelled up to 48 hours prior to the departure date. You will receive a full refund on your parking price less booking fee and any upsells that were added at the time of booking.
• Bookings made within 48 hours of drop off date will not be eligible for a refund.
• Cancellation Cover does not apply for bookings made within 48 hours drop off date.
• Customers wishing to curtail the length of stay for a service, once the service has commenced, will still be liable to pay the whole fee for the service booked. No refund will be given.
• If Best Meet and Greet Heathrow receives no notification of a cancellation prior to the commencement of the service booked and subsequently the customer does not show up, the customer will be liable for the full fee of the whole service booked.
• Increased stays will be charged an administration fee of £15 then £10.00 per day, payable on return.
• Best Meet and Greet Heathrow acts as booking agents who can only show Gross Payment and cannot issue a VAT receipt. As per HMRC VAT Receipt Guideline, full VAT invoice/receipt can only be obtained from the principal operator providing required service.

Liabilities and Exclusions

• This is a legal document which contains contractual provisions. Your Statutory Rights are not affected.
• Best Meet and Greet Heathrow are acting solely as booking agents for the service provider and is only liable to the customer for their losses arising directly from its own negligence in processing the booking
• Best Meet and Greet Heathrow are acting solely as booking agents for the service provider and is only liable to the customer for their losses arising directly from its own negligence in processing the booking
• The collection, storage and delivery of a customer's vehicle is the responsibility of the authorised company TERMINALS PARKING LTD. Any claims for damages to a customer’s vehicle or for any deficiencies in the service provided must be made to TERMINALS PARKING LTD.
• Best Meet and Greet Heathrow are not responsible in any way once the vehicle has been handed over to or returned by the service provider or whilst in the care of the service provider.
• Best Meet and Greet Heathrow offers no warranty or indemnity as to the protection or safety of vehicles left in the car parking premises or any goods left within the vehicles and owners of vehicles are reminded that their own insurance policies must be utilized in order to make any claim if such loss or damage occurs while the vehicle is parked with service provider.
• The total liability for Best Meet and Greet Heathrow to the client for all applicable claims arising from the use of this website and booking process is limited to the cost of the client′s booking including both parking and booking fees paid to Best Meet and Greet Heathrow as per the contract.Company accepts no liability for any consequential loss or losses arising, including, but not exclusively, any loss of profit, additional costs, enjoyment, revenue or earnings. Customers should ensure they have adequate travel insurance in place to cover such losses.
• We aim to tell customers as much about available offers as possible before customers make a booking. All product specific information is provided by Service Providers. Therefore, we can't always keep track of changes to how they run. If we becomes aware of anything that's not completely accurate in its information, we will rectify information as soon as possible.
• For more details about Terminal Parking Ltd, please visit Terms and Conditions.

Complaints /CLAIMS

• Any complaints in relation to the quality of the car parking service provided should be made to Best Meet and Greet Heathrow customer services at info@bestmeetandgreetheathrow.co.uk who will then contact the service provider with the details. Please include as much detail as possible. Service Provider will contact you directly to address your complaint.. Please include as much detail as possible including paperwork and photographs. Service Provider will contact you directly to address your complaint
• Best Meet and Greet Heathrow staff do not pick up, store and deliver customer vehicles. All the complaints with regards to parking service including loss, damage and delays are handled by service provider as per their terms and conditions.
• All complaints regarding the provision of car parking service must be received by email within 5 days of the day you collect your vehicle from the service provider, any complaint received after this time will not be considered.
• Customers must fully inspect their vehicle upon return in the presence of their service provider’s representative as the service providers cannot take responsibility for any damage claims, made or alleged, once the vehicle has left its possession, whatever the circumstances. The vehicle should not be taken away until this process has been fully completed.
• Customers must ensure docket handed to them upon departure is signed both on departure and return by Service Provider. Any damages or other issues must be recorded on docket along with relevant photographs
• Any complaints regarding the processing of a customer′s booking should be forwarded to Best Meet and Greet Heathrow
• In the event a complaint is upheld, it is our policy not to make money refunds or partial money refunds and any offer made by us can only be made in conjunction with a future use of its services.